Support - BACCVS

Q: How do I create an account?

A: Download the BACCVS app and tap "Sign Up". You can register with:

• Email and password
• Google account
• Apple ID
• Facebook account
• Twitter account

You'll need to verify your email or phone number to complete signup.

Q: I forgot my password. How do I reset it?

A: On the login screen, tap "Forgot Password?" and enter your email address. We'll send you a reset link. Click the link and create a new password. If you don't receive the email, check your spam folder or contact support.

Q: How do I delete my account?

A: Go to Settings > Account > Delete Account. Confirm the deletion. Your data will be removed within 30 days. Note: You cannot undo this action.

Q: Can I have multiple accounts?

A: No, each person should have one account. Using multiple accounts to circumvent restrictions violates our Terms & Conditions and may result in termination.

Q: How do I update my profile information?

A: Go to Settings > Edit Profile. You can update your name, bio, photos, location, interests, and other preferences. Changes take effect immediately.

Q: How do I find and purchase tickets?

A: Use the "Events" tab to browse nearby events. You can filter by:

• Date range (this week, next week, specific date)
• Location and distance
• Price range
• Event type and music preference

Tap an event to view details and purchase tickets. Payment is processed securely through Stripe.

Q: Can I get a refund for my ticket purchase?

A: Refunds depend on the event organizer's policy:

• Event Cancelled: Full refund from organizer
• Event Rescheduled: You can use the ticket on the new date or request a refund
• Personal Reasons: Generally non-refundable unless organizer permits

Contact the organizer through the app for refund requests. Processing takes 5-10 business days.

Q: What is bulk ticket purchase?

A: Bulk purchasing allows you to buy multiple tickets (typically 10+) at a discount. Navigate to an event, select "Bulk Purchase", and enter the quantity. You may need to verify your identity for large orders.

Q: How do I resell a ticket?

A: Go to "My Tickets", select a ticket marked as resellable, and tap "Resell". Set your price and quantity. Other users can purchase your tickets through our resale marketplace. You'll receive payment after the buyer completes the purchase.

Q: Are there fees for reselling tickets?

A: Yes, BACCVS charges a platform fee (typically 10-15%) on resale transactions. The fee is deducted from your resale price. The exact percentage is shown before you list.

Q: I didn't receive my ticket. What do I do?

A: Check your email and the app's "My Tickets" section. If the event has not started, you should see the ticket within 24 hours. If you still don't see it, contact our support team with your order number.

Q: What payment methods do you accept?

A: BACCVS accepts payment via:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Digital wallets (Apple Pay, Google Pay)

All payments are processed securely through Stripe.

Q: I was charged twice for the same purchase. What do I do?

A: Contact our support team immediately with your order number and transaction ID. Duplicate charges are typically reversed within 3-5 business days. We'll investigate and provide a full refund for the erroneous charge.

Q: Are transaction fees included in the displayed price?

A: No, the displayed event price does not include platform fees, payment processing fees, or taxes. The total amount is shown at checkout before you confirm payment.

Q: How do I view my transaction history?

A: Go to Settings > Billing & Transactions. You'll see all purchases, resales, refunds, and subscription charges. You can download receipts for each transaction.

Q: How do I post content?

A: Tap the "Create Post" button on the Feed. You can:

• Write text with hashtags and mentions
• Upload photos or videos
• Set visibility (public, followers only, or matches only)

Tap "Post" to share. You can edit or delete posts anytime.

Q: What are Stories and how do I use them?

A: Stories are temporary posts that expire after 24 hours. Tap the "+" icon next to your profile picture to create a Story. You can see who viewed your Story and Stories from users you follow.

Q: How do I send messages to other users?

A: Go to the "Chat" tab and tap a user to start a conversation, or tap "+" to start a new chat. Messages are real-time and end-to-end encrypted for privacy. You can share photos, videos, and links in chat.

Q: How do I block a user?

A: On a user's profile, tap the three-dot menu and select "Block User". Blocked users cannot see your profile, send you messages, or interact with your posts. You can unblock anytime in Settings > Privacy.

Q: How do I report inappropriate content?

A: Tap the three-dot menu on a post, comment, or user profile and select "Report". Choose the reason (harassment, spam, hate speech, etc.) and provide details. Our moderation team reviews reports within 24 hours.

Q: Can I control who sees my posts?

A: Yes! When posting, select visibility:

• Public: Everyone can see
• Followers Only: Only your followers can see
• Matches Only: Only matched users can see

You can also set your account to private in Settings > Privacy.

Q: What are the subscription plans?

A: BACCVS offers three plans:

• Free: Limited access to events and features (24 daily credits)
• Intro: More features, event priority, advanced filters (90 monthly credits)
• Pro: Full access, all features, priority support (180 monthly credits)

Monthly and yearly billing options available.

Q: How do I upgrade or downgrade my plan?

A: Go to Settings > Subscription > Manage Plan. Select your desired plan and confirm payment. Upgrades take effect immediately. Downgrades start at the end of your current billing cycle.

Q: Can I cancel my subscription?

A: Yes, anytime. Go to Settings > Subscription > Cancel Subscription. Cancellation is effective at the end of your current billing period. You'll retain access to premium features until then.

Q: What are credits and how do I use them?

A: Credits allow you to access premium features:

• Viewing user profiles in detail
• Advanced event filtering
• Creating multiple listings
• Priority support queue

Credits reset monthly. Unused credits do not carry over.

Q: How do I create a professional profile?

A: Go to Settings > Professional Profile > Create Profile. Select your role (DJ, Promoter, or Nightclub) and fill in details:

• Stage name and bio
• Contact information
• Portfolio (photos/videos)
• Service packages and pricing
• Music and event preferences

Your profile is verified before going live.

Q: How do I receive bookings through my professional profile?

A: Event organizers can browse professional profiles and send booking requests. You'll receive notifications of new requests. Review and accept/decline bookings directly in the app. Payment is handled through BACCVS.

Q: How are professional profiles rated?

A: After completing a booking, event organizers can leave ratings (1-5 stars) and reviews. Your average rating is displayed on your profile. Maintain good ratings to attract more bookings and increase visibility.

Q: The app keeps crashing. What should I do?

A: Try these steps:

• Force close the app and reopen it
• Clear the app cache (Settings > Apps > BACCVS > Storage > Clear Cache)
• Ensure you have the latest app version installed
• Restart your phone
• If the issue persists, contact support with your device info and error details

Q: I can't log in to my account.

A: Check:

• Your internet connection is active
• You're using the correct email/username
• Caps Lock is off when entering your password
• Try resetting your password if you forgot it
• Clear app cache and try again

If you still can't log in, contact support.

Q: Why is my location not updating?

A: Ensure:

• Location services are enabled on your phone
• BACCVS has permission to access your location (Settings > Apps > BACCVS > Permissions)
• Your GPS is functioning properly
• You have an active internet connection

Location updates typically take 1-2 minutes. Manually refresh if needed.

Q: Messages aren't sending. How do I fix this?

A: Check:

• You have an active internet connection (WiFi or mobile data)
• The recipient hasn't blocked you
• Your message isn't too long (max 5000 characters)
• Try restarting the app

If messages still don't send, contact support.

Q: Is my personal information secure?

A: Yes, BACCVS uses industry-standard encryption and security measures:

• Passwords are hashed and never stored in plain text
• Payment information is encrypted and processed by Stripe
• We never sell your data to third parties
• Messages are encrypted in transit

For more details, see our Privacy Policy.

Q: How do I enable two-factor authentication?

A: Go to Settings > Security > Two-Factor Authentication > Enable. You'll receive a code via email or SMS when logging in from a new device. This adds an extra layer of security to your account.

Q: Who has access to my location data?

A: Your exact location is only used to:

• Show nearby events and users
• Improve location-based recommendations

You can disable location sharing in Settings > Privacy at any time. Your location is not shared with other users unless you make it public.